An eWallet with a 100% fraud guarantee
At NETELLER, we’re committed to keeping your account and financial information safe and secure, from the moment you sign in to the time you sign out. To do this, we maintain the highest level of security to protect your information wherever you pay or play online.
NETELLER VIPs are covered
In the unlikely event that you suffer direct financial losses due to unauthorised activity in your NETELLER account, we will reimburse you 100%, provided you have met your security responsibilities.*
To ensure you are protected by our online fraud guarantee, you need do your part and abide by our terms and conditions and review our account security tips. If you have any questions, please contact our VIP team.
NETELLER will reimburse you (the customer) 100% of the money you lost due to unauthorized access to your Account provided that the following criteria are met:
- You must always keep your Account information and Password confidential. You must not share or disclose this information to anyone, including family members or friends. Do not keep written records of this information.
- Change your password regularly and do not use the same password for different sites.
- If you retrieve your account information online, delete the e-mail immediately from all the folders of your email account.
- If you believe that someone may have accessed your Account information, you must contact NETELLER immediately.
- You must always be careful whenever you input your Account information online. It is advisable that you access your Account only from your personal PC.
- If you receive an e-mail that asks you to provide your Account information, do not respond to it. NEOVIA Financial will never send you any emails asking for your personal account identification numbers or password. If you receive these types of emails, please immediately notify NETELLER
- Use up-to-date anti-virus or anti-spyware programs for your computer as well as firewall system.
- Review your Account statement regularly and report any errors or unauthorized transactions you may find.
- Provide assistance in any investigation that may occur regarding unauthorized access to your Account.
*Unauthorised activity refers to any transaction that is carried out in your NETELLER account through neteller.com without your permission, authorisation or knowledge, and where it can be established that you are a victim of fraud or theft.
** NEOVIA Financial is not responsible for, and will not reimburse you, if unauthorized access to your Account occurs as a result of your voluntary disclosure of your Account information to anyone or your careless or improper handling, storage or disclosure of your Account information.
Should there be discrepancies in the translated content of this document the English version will prevail.
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